Terms of Service
Last updated: 24 September 2026
These terms apply when you buy from RC in Cafe, operated by RC in Cafe (Pvt) Ltd, Weliveriya, Gampaha, Sri Lanka. By placing an order you agree to them. Orders placed online are binding contracts under the Electronic Transactions Act, No. 19 of 2006.
Your account
You're responsible for keeping your login details secure, including enabling two-factor authentication where offered. Let us know immediately if you suspect unauthorised access to your account. You must be 18 or over to open an account.
Orders and pricing
All prices are in Sri Lankan Rupees (LKR) and include any applicable taxes. We take reasonable care to make sure prices and stock levels are right, but mistakes can happen. If a listed price is clearly wrong, we'll contact you before processing the order, and you can cancel it for a full refund. An order is accepted once we confirm it by email or in the app.
Payment
- Online: by card, eZ Cash or mCash through PayHere. Your order is confirmed once PayHere confirms the payment.
- Cash on delivery / collection (when offered): please have the exact order total ready. We may cancel a cash order that's refused on delivery or not collected, and we may limit cash on delivery for customers with previously refused orders.
Delivery and collection
We deliver across Sri Lanka. Delivery options, prices and estimated times are shown at checkout before you pay, including next-day delivery around Gampaha and free Colombo delivery on qualifying orders. Delivery times are estimates, not guarantees. Click & collect orders can be picked up from our shop in Gampaha once we tell you they're ready. Please bring your order number.
Returns and faulty items
You can request a return from your order page within 7 days of delivery or collection — choose the items and tell us why. If we accept the request, we'll ask you to post the item(s) to us or drop them off at our shop, unused and in the original packaging where possible.
Once the item arrives we inspect it. If the return is approved, we give you store credit or a refund for the amount you paid for the returned item(s); for a faulty or wrongly sent item we also cover the return postage. Store credit is added to your account straight away and used automatically at checkout. Refunds go back to your original payment method (cash-on-delivery orders are refunded by bank transfer). If the return isn't approved — for example because of crash damage, misuse or modification (such as using the wrong battery or charger) — we'll post the item back to you or keep it for you to collect, and tell you why.
This doesn't affect your rights under the Consumer Affairs Authority Act, No. 9 of 2003.
Using RC products safely
Follow the manufacturer's instructions and the age guidance on each product page. Some models contain small parts and are not suitable for young children. Children should use RC models under adult supervision. Charge LiPo batteries only with a suitable balance charger, never leave them charging unattended, and stop using any battery that is swollen or damaged.
Age-restricted products
Where a product is marked as age-restricted, you confirm you meet the minimum age shown on the product page before buying it.
Liability
Nothing in these terms limits our liability where the law doesn't allow it to be limited, including for death or personal injury caused by our negligence, or for fraud. Otherwise, our liability for any order is limited to the amount you paid for it.
Complaints
Contact us first at binura@rcincafe.com or 071 998 2906, and we'll do our best to put things right. You can also contact the Consumer Affairs Authority of Sri Lanka.
Governing law
These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute.